FAQs

How can I find what I want to buy?

Our product showcase shows all the products that you can find to buy.

How do I register?

Registering is a very simple process. Simply, you have to click on the Register now link at home page. Then, you will have to fill the registration form and submit it. We will review your details and send a confirmation mail back to you.

How do I buy an item?

You need to click on the product where you can see the product details with description like name of the product, manufacturer, availability, average rating with price. Enter the quantity you require and click add to cart.

What is Login Here?

We've made it easy for you to view and update your account and orders any time through "Login Here". “Login Here " allows you complete control over your transactions. You can

  •      manage/edit all your personal data like address, phone numbers, email ids
  •      change your password
  •      track the status of your orders

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed internally (and immediately). We will send a confirmation mail for your order, to the email address associated with your  order/account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Is it possible to order a product that is 'Out of Stock'?

Please use the "Inquire You" feature and we will let you know once it is available for sale at our website.

How safe is my personal information with realxpress.in?

realxpress.in provides complete safety and security for any transaction, and it ensures that all your personal information remains secure. Check out the Privacy Policy for more details regarding security matters.

How do I contact you regarding my order?

A mail can be sent to us, or you can simply grab the information by calling us.

What is a Shopping Cart?

 You must have experienced real carts while shopping from supermarkets and shopping malls where these are used to carry items to the cash counter. The same carrier in online shopping is termed as Shopping Cart. Such shopping carts are used by the users who keep on adding items one after another for purchase whatever stored by processing them to pay. With the Shopping cart, it’s easier and hassles free to shop for multiple items at one go.

How safe is it to shop online with a credit card?

 We provide safety and security of your transaction by having proper credit card transaction process. Thus, it’s very much safe to shop online with a credit card.

With the use of the latest encryption technology, realxpress.in guarantees a safe transmission of information from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link.

our website encrypts the user’s entire personal information like user name, passwords, credit card number, transaction records, etc. so that they cannot be traced while the transaction is done.

How can I make a payment?

Currently we only accept VISA & MASTER Credit Cards, PayPal and Debit Cards of banks: We also allow for payments through Internet Banking, from most of the Banks. You may need to sign up for this service with your bank.

Do you accept payment through Cheque /Demand Draft?

No, currently we do not accept payment through Cheque /Demand Draft.

When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?

Yes, an amount equal to your total order value will be blocked against your Credit / Debit card limit, as soon as you complete the transaction.

Is Stop-payment allowed in case I realize my card has been misused or a purchase made fraudulently?

You will need to report the incident to your card issuing Bank.